Things are pretty easy to navigate, but here are some explanations of different sections, and some other basic information.
Here you can search for articles in our new knowledge base, view select articles, or look through our entire knowledge base articles.
Here you can see all of our knowledge base categories. You can click on the name any category and see all articles listed under that category. Once you click on an article, you’re able to see related articles on the right side of the screen. Please read through our Knowledge Base articles to see if any question or concerns have already been addressed in our Knowledge Base.
Submit a request:
If you’re not able to find the answer you’re looking for in our knowledge base, you can submit a ticket by clicking on the Submit a Request button at the top of the page. Add in a subject, a description of the issue, and any attachments. You’ll get an email confirmation that we received your ticket, and will be notified once we update it.
To submit a request, please see the red boxed tab in the following screenshot, is which also what you will see when you submit a request:
Check your Existing Requests: Here you can view all of your open tickets. You can see your initial issue, any responses, and even add additional information or questions that you might have. If you submitted a ticket, but don’t see it on this screen, you can click on the link on the right to view your closed and pending tickets. If you have any closed or pending tickets, you can respond to them. If they are closed and you respond, the ticket will be reopened.
It’s also important to note that you will still receive emails from us whenever a ticket is updated, and you can respond directly to that email to update a ticket.